Shipping policy

Welcome to ZOKKI BEE! We are committed to providing you with a smooth and satisfying shopping experience. Please review our shipping policy to understand how we handle shipping and delivery.

Processing Time
- Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates
- Free Domestic Shipping on orders over $250
- Express $15 (Australia) 
  - Standard Shipping: 3-7 business days.
  -Express Shipping:1-4 business days. 
 
*Please note that delivery times are estimates and may vary due to external factors beyond our control, such as customs processing and local postal services.*

Shipping Destinations
- World Wide Shipping rate flat $20 AUD
-Standard International: 6-27 business days


Customs, Duties, and Taxes
- ZOKKI BEE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Order Tracking
- Once your order has been shipped, you will receive an email with your tracking number. You can track your package on our website under "Track Your Order" or directly on the carrier's website.

Missing or Lost Packages
- If your package is lost or missing, please contact us at hello@zokkibee.com with your order number. We will work with the carrier to resolve the issue as quickly as possible.

Delivery Issues
- If your order arrives damaged, please email us immediately at hello@zokkibee.com with your order number and photos of the damage. We will address the issue promptly.

Contact Information
- For any further questions or concerns regarding your shipment, please contact us at hello@zokkibee.com. We are here to help!


Thank you for shopping with ZOKKI BEE! We appreciate your business and are committed to ensuring your order arrives safely and promptly.